Effective Date: 24/09/2023
Last Updated: 13/01/2025
Almasola is committed to protecting the privacy and security of our customers, website visitors, and stakeholders. This Privacy Policy outlines how we collect, use, disclose, and protect your personal information when you interact with us, whether through our website, mobile applications, or other services.
By accessing or using our services, you agree to the terms of this Privacy Policy. If you do not agree with this policy, please refrain from using our services.
1. Information We Collect
We collect information to provide and improve our services, communicate with you, and meet our legal obligations. The types of information we collect include:
1.1 Personal Information You Provide
- Contact Information: Name, email address, phone number, mailing address, and other contact details.
- Account Information: Login credentials, account preferences, and subscription details.
- Payment Information: Billing address, payment card details, and transaction history.
- Communication Data: Information you provide in surveys, customer support interactions, or feedback forms.
1.2 Information Collected Automatically
- Device Information: IP address, browser type, operating system, and device identifiers.
- Usage Data: Pages visited, time spent on our site, links clicked, and search queries.
- Location Data: Approximate location based on your IP address or device settings.
1.3 Information from Third Parties
- Partners: Data from business partners, such as renewable energy usage or project-related information.
- Social Media: Information from platforms you use to interact with us (e.g., likes, shares, or public comments).
- Public Sources: Data available from public records or databases.
2. How We Use Your Information
We use the collected information for the following purposes:
- Service Delivery: To provide, operate, and maintain our services, including managing your accounts and processing transactions.
- Communication: To respond to your inquiries, send service updates, and deliver promotional materials (with your consent).
- Personalization: To customize your experience based on your preferences and past interactions.
- Legal Compliance: To comply with legal obligations, such as tax regulations or responding to lawful requests.
- Security: To protect against fraud, unauthorized access, or misuse of our services.
- Analytics and Research: To analyze trends, improve service performance, and develop new products or features.
3. Sharing Your Information
We do not sell your personal information. However, we may share your data with trusted third parties in the following scenarios:
3.1 Service Providers
We engage third-party companies to assist with services such as payment processing, IT support, marketing, and analytics. These providers are obligated to protect your data and use it solely for the contracted purposes.
3.2 Business Partners
We may share data with partners involved in renewable energy projects or initiatives to enhance service offerings and collaboration.
3.3 Legal Requirements
We may disclose information if required to do so by law or if we believe such action is necessary to:
- Comply with legal obligations or court orders.
- Protect our rights, property, or safety, as well as those of our users or the public.
3.4 Corporate Transactions
In the event of a merger, acquisition, or sale of company assets, your personal data may be transferred to the new entity.
4. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or to comply with legal obligations. Once retention is no longer required, we securely delete or anonymize your data.
5. Your Rights and Choices
Depending on your location, you may have the following rights regarding your personal data:
5.1 Access and Correction
You can request access to the personal information we hold about you and request corrections to inaccuracies.
5.2 Deletion
You may request the deletion of your personal data, subject to legal or contractual obligations.
5.3 Data Portability
You can request a copy of your data in a structured, machine-readable format.
5.4 Opt-Out
- Marketing Communications: You can opt out of receiving promotional emails by using the “unsubscribe” link provided in each email.
- Cookies and Tracking: Adjust your browser settings to block cookies or manage tracking preferences.
5.5 Restriction of Processing
You may request restrictions on how we use your data in certain circumstances.
To exercise these rights, please contact us at [Insert Contact Information]. We will respond within the timeframes required by applicable laws.
6. Security Measures
We employ industry-standard measures to protect your personal data, including:
- Encryption of sensitive information.
- Access controls to limit data exposure to authorized personnel.
- Regular monitoring and updating of security practices.
While we strive to protect your information, no system is completely secure. Please take precautions to protect your account credentials and personal devices.
7. Cookies and Tracking Technologies
We use cookies and similar technologies to enhance user experience, analyze website traffic, and support marketing efforts. These technologies include:
- Essential Cookies: Necessary for website functionality.
- Performance Cookies: Help us understand website usage and improve performance.
- Targeting Cookies: Used to deliver personalized ads and measure their effectiveness.
You can manage cookie preferences through your browser settings or dedicated tools on our website.
8. Third-Party Links
Our website may contain links to third-party websites or services. We are not responsible for the privacy practices of these external sites. We encourage you to review their privacy policies before providing any personal information.
9. International Data Transfers
If you are located outside of [Company’s Country], your information may be transferred to and processed in countries that may not provide the same level of data protection as your home jurisdiction. By using our services, you consent to such transfers.
10. Children’s Privacy
Our services are not intended for individuals under the age of 13 (or the equivalent minimum age in your jurisdiction). We do not knowingly collect personal information from children without verifiable parental consent. If we become aware of such data collection, we will delete it promptly.
11. Updates to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technologies, or legal requirements. Changes will be effective upon posting the revised policy on our website. We encourage you to review this policy periodically.
12. Contact Us
If you have any questions, concerns, or requests related to this Privacy Policy, please contact us:
- Email: info@almasola.com
- Phone: +234 803 883 7021
- Mailing Address: Block A fiat Mega plaza electric mkt, Anambra, Nigeria
Thank you for trusting Almasola with your personal information. We are committed to safeguarding your privacy and providing transparent communication about our data practices.